Privacy Policy

This privacy policy is a working draft pending legal review. HVAC Pacific collects information needed to operate the storefront, fulfill orders, respond to customers, process installer-referral requests, measure site performance and protect the service.

Information you provide

Depending on the interaction, information can include name, phone number, email address, delivery or billing details, order information, messages, preferred language and product/project details. Restricted-product orders can also include certification information needed to verify eligibility.

Commerce and service providers

Shopify provides the commerce backend and checkout. Contact or installer forms can be forwarded to the configured customer-management or lead system. Payment information submitted through Shopify checkout is processed through the payment services configured for the store rather than being intentionally stored in the HVAC Pacific application code.

Analytics and technical data

When analytics is enabled, the site can collect technical and interaction information such as page views, product views, cart activity, browser/device information and referral data. This information is used to understand storefront performance and improve the service.

How information is used

Information can be used to fulfill and support orders, answer inquiries, verify restricted purchases, refer installer requests, prevent abuse, maintain records, comply with legal obligations and improve the website. HVAC Pacific should not use submitted certification data for unrelated marketing.

Retention and requests

Records should be retained only as long as reasonably needed for the purpose collected, operational requirements and applicable legal obligations. California privacy-rights language, request procedures and any required notices should be finalized during legal review before this page is marked reviewed.

Contact

Privacy questions can be sent to the support email shown on the website. This draft must be updated if the business adds new advertising, tracking, payment, financing or data-sharing services.