Shipping & Returns

At launch, HVAC Pacific is configured for local pickup and eligible local delivery rather than nationwide carrier shipping. The website should not be interpreted as offering carrier shipment outside the displayed or confirmed local fulfillment options.

Pickup and delivery

Pickup instructions are provided after order. Local-delivery eligibility depends on the address, product and current delivery radius. Large equipment, refrigerants and other restricted products can require additional verification or handling before fulfillment.

Inspect the order

Inspect equipment and packaging at pickup or delivery and report visible damage, missing items or a model mismatch promptly using the order contact information. Do not install equipment that appears damaged or is not the model ordered.

Proposed return eligibility — pending final review

The working return policy is intended to limit standard returns to eligible merchandise that is unopened, uninstalled and in resalable condition with the original packaging and product identification intact. A return authorization should be obtained before bringing equipment back. The final return window, any restocking rules and category-specific exclusions have not been approved and must be finalized before this page is marked reviewed.

Installed, opened or restricted products

Installation, opening sealed product, adding refrigerant, field modification or other use can affect whether an item can be returned. Refrigerants, electrical parts and special-order items may require separate rules. These exclusions remain subject to final business and legal review.

Incorrect or defective products

If HVAC Pacific supplies the wrong model or a product appears defective before installation, contact support before installing or modifying it. Manufacturer warranty procedures may apply to product defects.